My wife and I both own retina Macbook Pros and, luck would have it, I got one with a Samsung display and she got one with an LG display which exhibits the ghosting issue. She had mentioned it to me in passing before, but after reading this post I talked to her about it again and low and behold, the ghosting effect was very visible in her open Emacs buffers!
So, irrationally empowered with the spirit of a wronged consumer thanks to this post, I immediately called Apple up and told them the issue.
They're sending a box in the mail next day for us to send the laptop in for a screen replacement, free of charge of course because it's under warranty.
All in all, it was a pretty painless customer service experience. I think it took all of five minutes, no exaggeration. There weren't really any questions asked, aside from "Where do you want us to send the box?". We've already ordered a temporary replacement computer for her while it's out for repair so she won't miss out on any work.
So, irrationally empowered with the spirit of a wronged consumer thanks to this post, I immediately called Apple up and told them the issue.
They're sending a box in the mail next day for us to send the laptop in for a screen replacement, free of charge of course because it's under warranty.
All in all, it was a pretty painless customer service experience. I think it took all of five minutes, no exaggeration. There weren't really any questions asked, aside from "Where do you want us to send the box?". We've already ordered a temporary replacement computer for her while it's out for repair so she won't miss out on any work.