From my understanding of the comment, he wasn't blaming the customer. Rather, he's trying to say that people shouldn't rush to buy the revision A (or version 1 or 1st generation or whatever) of an Apple product. Instead, wait for the initial (and what are now expected) flaws to be fixed and then buy them. However, I think this is a problem that is likely to happen with any company, not just Apple.
In most markets, the law does not allow beta products and caveat emptor. Warranties against product flaws are mandatory. Personally, I would consider ghosting as shown by the OP a defect covered by warranty. In addition to that, a premium brand should treat early adopters well, especially those who bought the flagship product. This is the point OP seems to be making. However, due to their own design decisions, they have made this very expensive, which incentivizes them to provide shitty service, which is damaging their brand image.
For an example, see this summary of the baseline for warranties in the EU
http://europa.eu/youreurope/citizens/shopping/shopping-abroa...
I suppose the reason why the software industry gets around this is that you can't buy software but only license it.
AFAIK, as a consumer, you cannot sign away these rights for physical products. For software, which you license, i.e. acquire usage rights, the situation seems to be different.
