Honest question: what sort of support can you expect when something goes wrong? Fiber attracts backhoes (buried routes) and bored hunters with shotguns (aerial ones). It's a fact of life. Who's going to do customer service, Google, or some other agency? What's their track record like?
(As the old gag goes, this is why you should carry a short piece with you, in case you are stranded on a desert island. Bury it and when the backhoe shows up, get a ride back to land with the driver).
This is a great question. I love Google for the most part, but their customer support is absolutely and utterly terrible. And by design it would seem. No doubt backed up by data mining and A/B testing telling them that offering good customer support is terrible for their bottom line?
For something like this I sincerely hope they find and partner with a great customer support provider.
Knowing google, they're just going to run 8 different routes to any given place and leave cut cable in the ground, then replace the whole network in 10 years or so.
(As the old gag goes, this is why you should carry a short piece with you, in case you are stranded on a desert island. Bury it and when the backhoe shows up, get a ride back to land with the driver).