"it is perceived as fair, and everyone has the option to participate if they choose."
But why doesn't everyone choose to do so? After all, it would mean a shorter wait, and who wouldn't want that?
Could it be that not everyone can afford to use the system? Is this really fair? And how do you know that it's "perceived as fair"? By whom? How many people who are waiting in the slow line have you surveyed?
"But why doesn't everyone choose to do so? After all, it would mean a shorter wait, and who wouldn't want that?"
I see it as a trade off.
Lets say you are in a queue that is 2 hours long. You are offered the opportunity to half your queue time for £5, and you can pay multiple times to repeatedly half your queuing time as many times as you want. How many times will you pay the £5 for an ever decreasing return?
There is a trade off here between queueing time and cost. Regardless of your available wealth you won't repeat the payment indefinitely. Internally you assign a value to your lost time, and you trade that against the value of the payment you are willing to make.
The balancing point of the trade off depends on your personal circumstances, availability of monetary wealth and your desired goals.
The fast track system builds the same trade off. The more you are willing to pay the more reduction in wait times you can get, but the higher up the scale you go, the smaller the gain becomes, and there are a range of available ticket types that target different goals (Multiple use, certain rides only, single use, booked time slots, etc). Each user can trade off money against queue time to maximise their goals.
It's fair because all of the available options are clearly documented and made available to everyone indiscriminately. The choice is yours to trade money for time.
It's also fair because those who don't assign high value to the trade off are protected in some way. Fast track tickets are limited in quantity, so most people have to queue, there is not a situation where 10% get stuck waiting exponentially longer. 90% have the same queue, and only the 10% who assign the highest value to the trade off can receive the benefits.
Just because some people can't afford something doesn't make it unfair. I can't afford a Ferrari, but that isn't unfair.
"By whom?"
By me. ;-)
Seriously though, while I have witnessed people cutting into lines unfairly and arguments starting in many other situations I have never seen a confrontation due to the fast track ticket system.
(Perhaps this is because it is sanctioned by the organisation so maybe people just grumble silently in this case, who knows)
But why doesn't everyone choose to do so? After all, it would mean a shorter wait, and who wouldn't want that?
Could it be that not everyone can afford to use the system? Is this really fair? And how do you know that it's "perceived as fair"? By whom? How many people who are waiting in the slow line have you surveyed?